Cita APA

Jeston, J., & Nelis, J. (2008). Business process management: Practical guidelines to successful implementations Butterworth-Heinemann.

Citación estilo Chicago

Jeston, John., and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Oxford: Butterworth-Heinemann, 2008.

Cita MLA

Jeston, John., and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Oxford: Butterworth-Heinemann, 2008.